Frequently Asked Questions
Agent Panel Navigation Bars (Navbar) for all ticketing agents
| 1 st Layer Navbar | 2nd Layer Navbar | 3rd Layer Navbar |
| Dashboard | Dashboard | Department |
| Topics | ||
| Agents | ||
| Agent Directory | ||
| My Profile | Accounts | |
| Preferences | ||
| Signature | ||
| Users (Currently Disable some Agents) | User Directory | Tickets |
| Notes | ||
| Organizations | Users | |
| Tickets | ||
| Notes | ||
| Tasks | Open | Post Updates |
| Post Internal Notes | ||
| My Tasks | ||
| New Tasks | ||
| Tickets | Open | |
| Overdue | ||
| Closed | ||
| New | ||
| Knowledgebase | FAQs | |
| Categories | ||
| Canned Responses |
Last Updated 4 years ago